Cancellations Department

On 09/10/2019 I took out a motor warranty as the previous one expired. A month later we traded our vehicle in on another and asked for a refund on the new motor warranty as there were NO CLAIMS. Upon phoning several times, at first I was told payment was not received. Today I was told there was claims against the policy, upon asking the dates of the claims I was told Feb 2019 and Aug 2019, which was on the expired warranty and not the new one. In the interim my top-up warranty with Mech- Protect that works hand in hand with Motorite Warranty, has submitted a refund to my account already. Surely if there were any claims, the top-up warranty also would not have refunded me. I am fed-up to say the least, as the staff at the customer services centre advised me to speak to Velencia directly, however the phone was put down in my ear. I have paid R5547-24 to Motorite Warranty for policy BCW103236 which was taken out in Oct 2019, and it clearly states that they will process a refund should there be no claims, there were NO CLAIMS. I am devasted as the customer service staff don't even know what to do anymore as they are following up daily but get no feed back. If they don't get feed back, how will I as the client ever get a resolve here?