1 reviews | Active since Jun 2017
Cancellation of policy
I called in for cancellation of my policy with motorite and the consultant that helped me Tebogo M****o advised that I need to write the policy number at the top of the document. I scan the corrected document back to him and further sent him an email requesting him to confirm if he received my email. I did not get a response instead when I called in on Tuesday he said no he did not receive the document so I was getting irritable then he said no I must not scream at him he will drop this phone and had I submitted the correct documents in the first place we wouldn't be having this. Now my concern is the manner in which he responded almost like I don't care about your request and for any company that deals with customers consultants should know that they are the voice and face of any company. With he's attitude am certain that in future I would not refer any of my friends, family or colleagues to motorite administrator.
Dear Madam,
It is with great concern we received your comments outlining the problem you had with our service.
I regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy. We value our customers and understand how important it is to offer exceptional service.
As a result of this issue, and in order to prevent this from happening in the future, new procedures are being put in place. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective.
This incident will not pass un-scrutinized and will be addressed internally.
The customer care supervisor will be in further contact with you in order to finalise the cancellation requested and will take responsibility for the processing thereof.
Motorite sincerely apologises for any frustrations and inconvenience caused in this regard.
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***
Dear Madam,
It is with great concern we received your comments outlining the problem you had with our service.
I regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy. We value our customers and understand how important it is to offer exceptional service.
As a result of this issue, and in order to prevent this from happening in the future, new procedures are being put in place. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective.
This incident will not pass un-scrutinized and will be addressed internally.
The customer care supervisor will be in further contact with you in order to finalise the cancellation requested and will take responsibility for the processing thereof.
Motorite sincerely apologises for any frustrations and inconvenience caused in this regard.
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***