KS
Kagiso S
1 reviews | Active since Apr 2025
03 Jun 2025, 10:46
Cancellation
Ohhh what a poor service from them. My policy got cancelled because I was trying to cancel the other different once since I had two. Claiming they didn’t get any premiums even after I told them that they’ve been debiting me for the wrong policy that I’ve cancelled already for the past 3 months. The fact that I can’t even reinstate my policy and have to start a new one is ridiculous. I’ll go shop for a new policy 👍🏾
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Replies (2)
Motorite Administrators's replyOfficial
03 Jun 2025, 11:00Hello Kagiso S We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply03 Jun 2025, 11:00
Official
Hello Kagiso S We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
03 Jun 2025, 15:48Dear Kagiso S Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply03 Jun 2025, 15:48
Official
Dear Kagiso S Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division