1 reviews | Active since Feb 2017
Canceling Policies made extra hard but signing up is easy
I tried cancelling my policies about 2 months ago. The one lady who handled it got promoted so I had to resend everything. You make it easy to sign up but an enormous effort to cancel Why?
So I phone the beginning of March to ascertain if everything is fine. The lady says it is and says she'll contact cancellations to ascertain if I'm gonna pay the debit order at the end of the month and phone me back. She phones me back and gives me the good news, I dont have to pay end of the month. All this is on the recordings.
So the 25th March I get the 2 debit orders and I phone explaining what the lady ( Jenavieve Joubert) says that say theyll review the recordings. So I get this email at the end of the day saying they tried to call and that they apologise that I should have been advised it will go off.
Obviously I have another maintenance plan and I was advised having 2 at the same time is *******. Sort this out please because I wont be help accountable for this and I will be taking advice from my Lawyers.
I should not have to pay for this. I am paying for 2 maintenance plans now.
I would not recommend this company. Why would you after 6 years of paying I get this treatment
Dear Sir,
Motorite has reviewed your complaint and duly noted your comments – we wish to address your complaint as follows:
The products that form the basis of this complaint are the following:
1. a Motorway monthly service plan which provides cover for the routine services as scheduled by the manufacturer; and
2. an Options Formula monthly mechanical breakdown warranty that provides cover for the failure of specified mechanical and electrical components.
It is pertinent to note that these two products provide two different types of cover and benefits.
During our investigation of this complaint it was established that the product that was marketed and sold whereby the sale of this product was facilitated telephonically through an independent company called, The Engine Room Direct Solutions (Pty) Ltd.
Please note that with this specific make and model a manufacturers maintenance plan does not come standard with the vehicle, however can be purchased as optional extra cover and charged at an additional fee and he cost is added to the base cost of the car. Therefore it was for this reason that the service and warranty plans were marketed and sold.
Our records further indicate that the cancellation form and requirements were duly received on the 28/02/2018 for applicable processing thereof. As per the cancellation terms and conditions, the insured is to advise the administrator in writing at least 30 days before cancelling – therefore all cancellations take 30 working days to complete.
Due to your monthly premium date being scheduled for the 25th of each and every month and as per the date of cancellation submitted on the 28/02/2018, therefore we are of the opinion the premium collection on the 25/03/2018 was processed correctly, in line with the policy terms and conditions.
Thank you for co-operation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***
Dear Sir,
Motorite has reviewed your complaint and duly noted your comments – we wish to address your complaint as follows:
The products that form the basis of this complaint are the following:
1. a Motorway monthly service plan which provides cover for the routine services as scheduled by the manufacturer; and
2. an Options Formula monthly mechanical breakdown warranty that provides cover for the failure of specified mechanical and electrical components.
It is pertinent to note that these two products provide two different types of cover and benefits.
During our investigation of this complaint it was established that the product that was marketed and sold whereby the sale of this product was facilitated telephonically through an independent company called, The Engine Room Direct Solutions (Pty) Ltd.
Please note that with this specific make and model a manufacturers maintenance plan does not come standard with the vehicle, however can be purchased as optional extra cover and charged at an additional fee and he cost is added to the base cost of the car. Therefore it was for this reason that the service and warranty plans were marketed and sold.
Our records further indicate that the cancellation form and requirements were duly received on the 28/02/2018 for applicable processing thereof. As per the cancellation terms and conditions, the insured is to advise the administrator in writing at least 30 days before cancelling – therefore all cancellations take 30 working days to complete.
Due to your monthly premium date being scheduled for the 25th of each and every month and as per the date of cancellation submitted on the 28/02/2018, therefore we are of the opinion the premium collection on the 25/03/2018 was processed correctly, in line with the policy terms and conditions.
Thank you for co-operation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***