Cancelations and refund.

I joined motorite last year January 2022, the service the guy gave me when I joined was excellent. Problem only started now when I wanted a refund. My car was written off in October 2022. I called motorite to cancel the service plan and the mechanical warranty. Service plan was paid by wesbank, an amount of R25 579.25 which they paid to motorite in February. The car only went for service 3 times. When I asked to cancel and for them to refund wesbank. They only refund R3738,13. When I asked how was this figure calculated, because when i did my calculations, the car didnt even riched R15000 for the costs of the 3 services. The lady i spoke to rep**** by saying I must ask wesbank, she cant discuss that with me. Which was a shock to me because im the policy holder, wesbank only paid them because I said so. When I called again, I spoke to another guy who explained that for a refund you only pay for what you have used and the CONSULTANT COMMISSION, then the rest they give it back. which was also a shock to me, how can they hire people and customer pay for their workers?

Mechanical warranty, till this date, I'm still waiting for a refund, it was pain for In cash, I submitted all the documents they needed and no feed back after that, I was told to wait 30 days, we are in January 2023 now. I sent emails but no response.