SM
Siya M
1 reviews | Active since Jan 2019
14 Jul 2023, 12:21
Can I please have my call recordings
On the 6th of July I requested that you guys provide me my initial sales call that took place in January 2022.
I was promised this COB 6th July latest the following day.On the following day I called in for a follow up and was told that I will get it shortly, I further requested that you supply me with all the call recordings I have had with you in 2023 and I was promised that in rhe coming week.
I am typing this review and I have on hold with the "claims" department for more than 20 minutes and counting by the way and you have made me hold longer in case you are wondering.
Guys can I please get my call recordings...
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Replies (2)
Motorite Administrators's replyOfficial
14 Jul 2023, 12:26Dear Sir,
Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
| TIA Reference / Case Number | ***1 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
| TIA Reference / Case Number | ***1 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply14 Jul 2023, 12:26
Official
Dear Sir,
Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
| TIA Reference / Case Number | ***1 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
| TIA Reference / Case Number | ***1 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
14 Jul 2023, 15:12Dear Sir, With reference to your complaint logged with Motorite, complaint reference number ***1, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply14 Jul 2023, 15:12
Official
Dear Sir, With reference to your complaint logged with Motorite, complaint reference number ***1, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division