Calling Motorite to attend to this problem ASAP

Hello Peter,

I recently made a review regarding Wesbank. Not long after that they contacted me and told me that I should pay R1168. 92 and that it is the reason why they didn't cancel my service plan. They told me that they will not loose money and that I should rather... How is this right if I never made use of any service, I've been paying this service plan and did not make use of it once. This is also a big problem for me as Wesbank did reply to emails when I tried canceling this service plan. Why didn't they send proof of why this cancelation can't take place? I feel like this is very unprofessional, I must now loose money for things I did not use at all. I don't even have that money to pay them, I have lots of expenses and not once did Wesbank struggle with me to get the amount due every month for my car. Every month I ensure that my car is paid. Now they are adding this R1168. 92 to my car installment which is a problem since: 1. I DON'T HAVE THAT KIND OF MONEY 2. I WAS NOT INFORMED ABOUT WHY MY ACCOUNT WAS IN ARREARS 3. I DID NOT SIGN ANYTHING AND IN THE SERVICE PLAN (contract which was sent by Motorite) IT SAYS THAT I'M ENTITLED TO A REFUND WHEN I CANCEL THE CONTRACT FOR THE UNEXPIRED PERIOD OF THE CONTRACT ( see service plan contract) 4. I WAS NEVER INFORMED OF THE REASON FOR PAYING THIS MONEY, ONLY THAT MOTORITE DID NOT PAY EVERYTHING TO THEM (I don't understand why I'm being asked to pay that money when Motorite and Wesbank have the business relationship and sorted out things relating to the payment of my car and service plan , I was never part of that interaction.) 5. I DID NOT ONCE MAKE USE OF THE Service but rather I've been paying for it and now I must pay another R1168. 92 which was also not communicated with me. They did not communicate with me that this amount will be added to my car installment this month which is also wrong. How can money just be added and the client are not being briefed at all?

This has now become a problem! I have all the emails as proof as well as the service plan contract. Which was just a document and not one which I signed. I NEED MOTORITE TO ALSO GET INVOLVED AS THEY HAVE BEEN WORKING WITH WESTBANK REGARDING EVERYTHING, I'M ONLY THE CLIENT IN THE MIDDLE. I contacted Motorite after the call from Wesbank, they checked on their side if I owe any money, however they told me that I owe nothing, everything is paid. So I don't understand why after several months I'm still struggling to cancel and now paying money which I don't have or know anything about. Therefore, on the side of Motorite I would like them to sort this out. This have been a constant probleem and both of these businesses now plays big part in it. I need assistance as soon as possible. I'm really disgusted in the bad service. Especially on the part of Wesbank, doing just what they want. Unprofessionalism is at the forefront. However, Motorite are also not aware of this arrears, and for that reason they must be in contact with Wesbank.