EG
Eugene G

1 reviews | Active since Jul 2024

12 Jul 2024, 12:52

********* business practices: Don't take out a Service Plan with Motorite.

I am utterly appalled by Motorite Administrators insurance group. They have demonstrated a complete lack of honor and business principles in their operations. Their word is utterly worthless, and they operate with absolutely no business ethics. I will never engage in any business with them again, and I strongly advise the public including vehicle sales companies against partnering with Motorite and signing any type of vehicle service plan with them. Here's my experience: I took out an extended service plan with Motorite for 100,000km. According to the service plan, my next service was due at 105,000km. To comply, I took my car in for service at 98,000km, only to be told by the Motorite operator that it was too early for my car's service. They then informed me that I could take my car in for service when my odometer read 103,000km max. Following their instructions, I took my car in at 102,500km, only to be told that my service plan had expired because I exceeded the 100,000km mileage. This is a blatant violation of what was stipulated in the contract regarding annual service or kilometers reached. Motorite has gone against their word and the terms of the contract. They limit you to an annual service timeline and have issues if you reach your kilometers before the annual period. Previously, they even had a problem with the number of times I could take my car in for service within a year, despite the contract stating "Annual service or Kilometers reached, whichever comes first." As a concerned citizen, I am doing my duty to inform the public of Motorite's ************ business practices. Do not conduct any form of business with them. Their actions are dishonest and *********, and you will likely face frustration and financial loss, just as I did. I feel sorry for the honest staff having to work for such a dishonest company. It must be hard looking in the mirror to the point where your soul wants to eat itself up.

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Replies (3)
Motorite Administrators
Motorite Administrators's reply12 Jul 2024, 12:55
Official
 Hello Eugene G 
 
We acknowledge your complaint and apologize for the inconvenience caused. 
 
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. 
 
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. 
 
Thank you for your cooperation and patience herein. 
Kind Regards, 
 
Risk Management Complaints Division 
EG
Eugene G's update12 Jul 2024, 13:14
Reviewer Update
It seems that there appears to be numerous complaints from the public with similar issues being reported. I am prepared to execute class action litigation against Motorite. If any of the public is interested in joining me to see justice prevail you may contact me: ***
Motorite Administrators
Motorite Administrators's reply12 Jul 2024, 15:07
Official
Dear Eugene G 
 
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. 
 
With reference to your complaint logged with us, complaint reference number  ***8, we have reviewed your complaint and duly noted your comments. 
 
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. 
 
Kindly refer to your email regarding the merits of the matter and our findings thereof. 
 
Please feel free to contact us should you require additional information. 
 
Thank you for your cooperation and patience herein. 
Kind Regards, 
 
Risk Management Complaints Division