Business full of ****s!

Dear Sir,  Motorite has reviewed your complaint and duly noted your comments.  It is pertinent to mention that should it be necessary to disassemble any component to establish the cause or extent of the damage, it is your responsibility to authorise such disassembly so as to establish whether there is any liability under your vehicle’s policy. In the event that the claim is not covered, the cost for the disassembly to ascertain the cause of failure will be for your own account or, where the cause of breakdown and parts are not covered; however, you are entitled to a quotation before approving such costs and we will not proceed to strip without your authorisation of the quotation.  In addition – the manufacturer’s plan was in place on the vehicle for 5 years from 0 km to 100 000 km from date of vehicles first date of registration ( 20/07/2014 )  The manufacturer’s plan expired on the 20/07/2019 (before reaching 100 000 km) and therefore the extended band of cover had to incept on the mileage the vehicle had on, on that date.  Therefore, an addendum is processed to amend the inception date or kilometres of the extended plan, to whichever occurred first. It is pertinent to mention that in an instance where another plan will only incept after expiry of the built-in manufacturer’s plan, an addendum would need to be processed.  In order to proceed  with such we would require proof of your vehicles service history in order to complete the addendum process.  Please Note; An Addendum is a process we utilise to update/amend the inception date or mileage on an extended plan or policy in accordance to an expired manufacturer’s plan/policy or any other previous plan/policy that was previously in place on the vehicle.  Again, we are in no way changing the band of cover, we are simply running the maintenance extension on expiry of the built-in plan.  We are looking forward to receiving the requested at your earliest convenience so that we can quickly and efficiently finalize this process for you.  We hope this is sufficient to solve the issue and clear any remaining inconvenience.  Kind Regards, 

 Risk Management Complaints Division