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Carel R
1 reviews | Active since Mar 2013
17 Sept 2019, 10:05
Biggest Vulture in vehicle maintenance plan
Got debited twice within in one month and was informed that it was due to a technical glitch. The migration onto the new system was done, resulting in the new system debiting twice.
Helpful (0)
Replies (4)0
Replies (4)
Motorite Administrators's replyOfficial
17 Sept 2019, 14:10Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments. We sincerely apologize for any frustration and inconvenience that this may have caused in this regard however, our records indicate that the Options Motor Drive maintenance plan is a fixed term product that was financed with the vehicles master sales agreement. Therefore any monthly contributions thereof will be inclusive of the vehicles premium due on a monthly basis. Unless you have a product that is running from a month to month basis – please be so kind as provide details thereof. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Motorite Administrators's reply17 Sept 2019, 14:10
Official
Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments. We sincerely apologize for any frustration and inconvenience that this may have caused in this regard however, our records indicate that the Options Motor Drive maintenance plan is a fixed term product that was financed with the vehicles master sales agreement. Therefore any monthly contributions thereof will be inclusive of the vehicles premium due on a monthly basis. Unless you have a product that is running from a month to month basis – please be so kind as provide details thereof. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
CR
Carel R's updateReviewer Update
17 Sept 2019, 14:24We have an policy
CR
Carel R's update17 Sept 2019, 14:24
Reviewer Update
We have an policy
Motorite Administrators's replyOfficial
17 Sept 2019, 14:27Dear Sir,
Please refer to your emails - a copy of contract was attached and in the subject line is your contract number.
Kind Regards,
Risk Management Complaints Division
Please refer to your emails - a copy of contract was attached and in the subject line is your contract number.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply17 Sept 2019, 14:27
Official
Dear Sir,
Please refer to your emails - a copy of contract was attached and in the subject line is your contract number.
Kind Regards,
Risk Management Complaints Division
Please refer to your emails - a copy of contract was attached and in the subject line is your contract number.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
17 Sept 2019, 14:45Dear Sir,
As per our telephonic conversation - thank you kindly for providing your wife's details in order for us to fully investigate and understand the matter.
I will get back to you shortly and inform you about our findings and the steps that we plan to take.
Risk Management Complaints Division
As per our telephonic conversation - thank you kindly for providing your wife's details in order for us to fully investigate and understand the matter.
I will get back to you shortly and inform you about our findings and the steps that we plan to take.
Risk Management Complaints Division
Motorite Administrators's reply17 Sept 2019, 14:45
Official
Dear Sir,
As per our telephonic conversation - thank you kindly for providing your wife's details in order for us to fully investigate and understand the matter.
I will get back to you shortly and inform you about our findings and the steps that we plan to take.
Risk Management Complaints Division
As per our telephonic conversation - thank you kindly for providing your wife's details in order for us to fully investigate and understand the matter.
I will get back to you shortly and inform you about our findings and the steps that we plan to take.
Risk Management Complaints Division