Beware, ***** company!!! STAY AWAY FROM MOTORITE

Item: Motorite Administrators
Rating: 1
Author: Marwaan R

Signing up with this company was a nightmare. Been paying them every month for 4 years and they've gladly been taking my money but when i wanted to put a claim in, they cant find my policy on their system. I've been calling them 2 weeks consecutively, sent them bank statements but to date, no one has bothered to resolve my dispute.

Its such a pathetic level of service. I don't see how or why VW would affiliate themselves with this company. Its nothing shy of pure *****. Its so unprofessional , its like they're running the business out of some ones garage.

The Manager Vianne Hattingh and Du Plessis, Sonia, the call center agent has been nothing shy of disgusting in their ability to resolve my disputes. I Want all my money bac**** This is *****!!!!

To top this off, they've gone as far as blocking my numbers from calling the call centre.

Helpful (0)

Replies (1)

Motorite Administrators's replyOfficial

24 Oct 2019, 15:51

Dear Sir / Madam,

This is with respect to the complaint earlier received.

We are yet to receive feedback from you pertaining to the complaint submitted.

Unfortunately, without policy/plan or vehicle details we are unable to assist with the matter in moving forward.

In addition – the bank statement provided to the customer care team leader unfortunately does not indicate that any plan is active on our side, as well as the premium charged and the reference on the bank statement is not fami****.

Furthermore, we contacted the selling dealership who advised that they only have record of the maintenance plan and a smash and grab policy.

Therefore - the only way we can establish your contract is with a transaction schedule or policy documents.

Please forward at your earliest convenience so that we can quickly and efficiently finalize this process for you.

Thank you

Kind Regards,

Risk Management Complaints Division

Motorite Administrators's reply24 Oct 2019, 15:51

Official