Beward Motor Rite - Theives
Please beware of this company. They are down right theives!!!
They quoted me incorrectly on a policy which i paid. They called to say they made a mistake. Instead of 14k, it supposed to be 19k.
I chose to cancel it and take the policy with another company.
Now they are refusing to refund my money due to their error. They dont respond. Its a month later. Basically they have ****** my money!!!!!
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Replies (2)0
Replies (2)
Motorite Administrators's replyOfficial
05 Dec 2018, 16:55 Dear Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Motorite Administrators's reply05 Dec 2018, 16:55
Official
Dear Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Motorite Administrators's replyOfficial
06 Dec 2018, 09:11 Dear Madam, It is with great concern we received your e-mail outlining the problem you had with our service. I regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy and we understand how important it is to offer exceptional service. Please note that the cancellation form and requirements have duly been received for applicable processing thereof. We have marked this for urgent attention and shall be sent for payment today. Kindly allow 3-5 days for payment to reflect. However – once processed I shall forward the proof of payment thereof. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally. We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division Tel No: *** Facsimile: *** Email: ***
Motorite Administrators's reply06 Dec 2018, 09:11
Official
Dear Madam, It is with great concern we received your e-mail outlining the problem you had with our service. I regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy and we understand how important it is to offer exceptional service. Please note that the cancellation form and requirements have duly been received for applicable processing thereof. We have marked this for urgent attention and shall be sent for payment today. Kindly allow 3-5 days for payment to reflect. However – once processed I shall forward the proof of payment thereof. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally. We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division Tel No: *** Facsimile: *** Email: ***