Battle to cancel Motorite warranty.

I called customer services of Motovantage/Motorite to cancel my motor warranty policy ( after more the 2 year with no claim ) the 25 November 2019. They send me a cancellation form which I did complete and send back to customer support same day 25 November 2019 as I did notice that I need to give one month notice which will be fine as one debit order will then still go off the 1 December 2019. After 22 days 17 December 2019 I received a email asking for a copy of my ID and proof of residence. I then ask the question why it took them 22 days to ask for this proof and why is this needed as they never ask for copy of my ID or residence when they sell the policy to me, I also ask them for proof of cancellation as I notice a debit order already went of 1 December 2019. I then had no replay, on the 7 January 2020 at 11h53 I decided to resend the cancellation form ( filled in 25 November 2019 ) with proof of residence and copy of my ID just to make sure that not another debit order went off. At 14h15 on the 7 January 2020 I received a replay saying email received and will be forwarded to crenelation department. I then replayed to there email the 7 December 2019 at 15h25 asking what happen to the cancellation as I did send cancellation request on the 25 November 2019 and debit orders still keep on going off ( 1 December 2019 and 1 January 2020 ) and that it needs to be refunded. I then also had again no reply. I then did send a follow up email on the 13 December 2020 as I am not prepared to pay for another month as I had already paid more the R8000.00 and had no claim and I have not yet received conformation of cancellation. I did received feedback today 14 January 2020 saying Thank you for you email. Please be advise the below has been escalated to the relevant department. What a hell no proof of cancellation just a thank you email. I ask them again for cancellation proof but yet no replay. I am just clad I never had to claim for anything.