Battery Refund not processed

I have never been this frustrated:

I took an extended warranty with Motorite,and i was not aware that it covers for the battery as well,only find out after i bought a new battery. My battery died and i had to purchase a new one(cash),call their call Centre, notified them(Innocent/Tsiene), then they asked me to send the a proof of purchase/Tax invoice,bank confirmation letter,copy of ID,which i did. Then they came back and told me that the tax invoice i sent can not be used as a proof of purchase, I must go back to the Store and get a "manual" invoice as a proof of payment. I was not happy with that, and escalated my query to their supervisor(Thabo Phumadi),still not resolved.

#Frustrated