BN
Bruno N
1 reviews | Active since Oct 2023
24 Oct 2023, 14:54
Bad service received from Motorite
I call motorite several times and email them for I had an accident 2 months ago the person who bumped me his insurance want a claim letter and RC1 so they can fix my car .... No one email me I spoke to Lerato Nhlapo from call centre but nothing has been resolved now I'm stuck with a car that need to be fixed for 2 months plz help
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Replies (2)
Motorite Administrators's replyOfficial
24 Oct 2023, 15:18Hello Bruno Ngwani We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply24 Oct 2023, 15:18
Official
Hello Bruno Ngwani We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
26 Oct 2023, 08:10 Dear Bruno Ngwani , Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***7, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply26 Oct 2023, 08:10
Official
Dear Bruno Ngwani , Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***7, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division