DM
Dinah M
1 reviews | Active since Feb 2024
10 Feb 2024, 03:52
Bad service motorite
Bad service Motorite beginning of 2020 I joined motorite service plan then in November I sent a request to cancel a policy since a consultant told me I can cancel at any time and the contract is for three years.since 2020 I’ve been trying to cancel this policy but with no luck. I’ve been told that if I continue with cancellation my Wesbank account will be in arrears. I want to know why motorite is still debiting my account because I never renew a contract with them and it’s been more than three years now I would like to find out why is the policy not cancelled and why are they still debiting my account
Regards Nobuhle
Helpful (0)
Replies (3)0
Replies (3)DM
Dinah M's updateReviewer Update
10 Feb 2024, 04:150 star motorite pathetic service people don’t join motorite they ***** peoples money I regret
DM
Dinah M's update10 Feb 2024, 04:15
Reviewer Update
0 star motorite pathetic service people don’t join motorite they ***** peoples money I regret
Motorite Administrators's replyOfficial
12 Feb 2024, 07:59Hello Dinah M,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply12 Feb 2024, 07:59
Official
Hello Dinah M,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
12 Feb 2024, 11:21Dear Dinah M,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply12 Feb 2024, 11:21
Official
Dear Dinah M,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division