LM
Lulama M
1 reviews | Active since Feb 2022
26 Apr 2022, 13:01
Bad service Motorite
What a bad experience with MotoVantage/Motorite. I have a tire and Rim insurance. Claim was sent 5 days ago but till today no feedback. I have been doing a follow up but all of them transfer me to different lines now i Ma holding for more than an hour. This is really bad service. Now I can’t even move because i need tires
Helpful (0)
Replies (4)0
Replies (4)
Motorite Administrators's replyOfficial
26 Apr 2022, 13:08Dear Sir/Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: NFA05358A (***0) - T570110
TIA Reference/Case Number: ***9
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply26 Apr 2022, 13:08
Official
Dear Sir/Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: NFA05358A (***0) - T570110
TIA Reference/Case Number: ***9
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
26 Apr 2022, 16:28Dear Sir,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Motorite Administrators's reply26 Apr 2022, 16:28
Official
Dear Sir,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
LM
Lulama M's updateReviewer Update
29 Apr 2022, 08:32Hi MotorVantage still no Feedback. Why are you guys doing this to me. Now i will have to take further action. You call center agents are also not helping. It’s been over two weeks now.
LM
Lulama M's update29 Apr 2022, 08:32
Reviewer Update
Hi MotorVantage still no Feedback. Why are you guys doing this to me. Now i will have to take further action. You call center agents are also not helping. It’s been over two weeks now.
Motorite Administrators's replyOfficial
29 Apr 2022, 08:49Dear Sir,
Please refer to your personal email for our latest response to your compliant.
Please refer to your personal email for our latest response to your compliant.
We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.
Kind regards,
Risk Management Complaints Division
Motorite Administrators's reply29 Apr 2022, 08:49
Official
Dear Sir,
Please refer to your personal email for our latest response to your compliant.
Please refer to your personal email for our latest response to your compliant.
We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.
Kind regards,
Risk Management Complaints Division