kZ
kundai Z
1 reviews | Active since Jul 2019
28 Feb 2024, 13:14
Bad Service
Motorite customer service is terrible! They are so quick to sign up customers but give you such a run around when you claim! You can never get hold of any one in the call center you have to hold for hours and get cut off. Please provide an update ASAP for Claim T778096!
Helpful (0)
Replies (3)0
Replies (3)
Motorite Administrators's replyOfficial
28 Feb 2024, 13:20Hello Kundai Z , We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply28 Feb 2024, 13:20
Official
Hello Kundai Z , We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
kZ
kundai Z's updateReviewer Update
28 Feb 2024, 14:13Please may you just action my Claim T778096! There is nothing that needs to be investigated. You just need to respond to the claims and give Mercedes Benz authorization to repair my car! Your phones don't go through, I've been holding on for close to an hour today!
kZ
kundai Z's update28 Feb 2024, 14:13
Reviewer Update
Please may you just action my Claim T778096! There is nothing that needs to be investigated. You just need to respond to the claims and give Mercedes Benz authorization to repair my car! Your phones don't go through, I've been holding on for close to an hour today!
Motorite Administrators's replyOfficial
28 Feb 2024, 15:43Dear Kundai Z , Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***4, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply28 Feb 2024, 15:43
Official
Dear Kundai Z , Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***4, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division