Bad Service

I am highly annoyed at the service I have been receiving with Motorite,first I am told I need to wait 45 days before taking my car in for service which no one knew about when I called to confirm this mess.

Now my car is in for service and now I need to wait yet again for approval on my car to get fixed, i am without a car and need to pick up my child from school now and no one can tell me what is going on except finance needs to allocate or double check if payments have been made to the policy which is complete BS, how do you not know if a client has not made payment as an institution?

I need to be picking up my child from school and can't do that. We need to wait for approval for my car to get attended to, you are an inconvenience of a service provider to be honest with you.

I need that approval to be sorted out please.