mP
mariska P
1 reviews | Active since Jan 2015
18 May 2022, 15:52
BAD SERVICE AT CALL CENTRE
Try to contact the company to find out why they not paying out my claim, holding on for over half an hour had to drop the call. bad bad service. so car is at dealer and dealer is not getting feedback from motorite.
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Replies (2)
Motorite Administrators's replyOfficial
18 May 2022, 15:57Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: F66PW11084 (***8) - T575174 TIA Reference/Case Number: ***2 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply18 May 2022, 15:57
Official
Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: F66PW11084 (***8) - T575174 TIA Reference/Case Number: ***2 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
19 May 2022, 12:06Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply19 May 2022, 12:06
Official
Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division