1 reviews | Active since Mar 2018
Bad Service and Not helpful
It Sounded like they don't want to pay my claim at first as the car was dropped aat William Hunt on the 26/02/2018 , There were lying saying that the technician report is wrong, and on the 02/03/2018 i went to the dealership to look at the report myself and when i called them they suddenly approved claim R300 less from the initial quote , all that process speaking to different consultant it sounded like they did not want to pay my claim but wanted to give me the round arounds
Dear Sir / Madam,
We acknowledge receipt of your complaint however in order for us to further investigate the matter and provide you adequate feedback we will require the following information:
Policy / Plan number:
I/D number:
Thank you for your cooperation and patience herein.
Kind Regards
Dear Sir / Madam,
We acknowledge receipt of your complaint however in order for us to further investigate the matter and provide you adequate feedback we will require the following information:
Policy / Plan number:
I/D number:
Thank you for your cooperation and patience herein.
Kind Regards
Dear Sir
Motorite has reviewed your complaint and duly noted your comments– we wish to address your complaint as follows:
The product that forms the basis of this complaint is a Barloworld Optimum Supreme mechanical breakdown warranty underwritten by Centriq Insurance of which Motorite Administrators (Pty) Ltd. act as the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 31/05/2016 at 90 000 km and runs for a period of 2 years.
The claim in contention was logged with Motorite on the 26/02/2018 at 144 584 km. The dealer reported that the vehicle was misfiring and that all injectors were faulty. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report and quotation.
Upon receiving the requested information and reports – Motorite proceeded to approve the claim on the 02/03/2018 for the fuel system up to the maximum policy limits of liability, and under the respective benefit category, that being the Fuel Pump benefit for an amount of R 6 000.00 including VAT.
In view of the matter - Motorite remains of the opinion that your claim was administered correctly, in line with the policy terms and conditions.
Kind Regards
Dear Sir
Motorite has reviewed your complaint and duly noted your comments– we wish to address your complaint as follows:
The product that forms the basis of this complaint is a Barloworld Optimum Supreme mechanical breakdown warranty underwritten by Centriq Insurance of which Motorite Administrators (Pty) Ltd. act as the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 31/05/2016 at 90 000 km and runs for a period of 2 years.
The claim in contention was logged with Motorite on the 26/02/2018 at 144 584 km. The dealer reported that the vehicle was misfiring and that all injectors were faulty. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report and quotation.
Upon receiving the requested information and reports – Motorite proceeded to approve the claim on the 02/03/2018 for the fuel system up to the maximum policy limits of liability, and under the respective benefit category, that being the Fuel Pump benefit for an amount of R 6 000.00 including VAT.
In view of the matter - Motorite remains of the opinion that your claim was administered correctly, in line with the policy terms and conditions.
Kind Regards