1 reviews | Active since Aug 2013
bad service and no communication form the company
i have been paying -245 extra on my car installment as i had a service plan with motorite, last service was 135000 after that should be 150000 as per general motors, they are telling me that my cover was till 148000 which doesn't make sense really,because GM motor's does not services at 148000.if they knew that they were not going to cover my 150000 services i think they were should have stopped debiting my account, last month they debited my account and im pretty sure that today they will take my money, now i would like to find out why theu are still taking my money if they wont cover. if you guys are not willing to pay for this service .. kindy reimburse me for the amount debited after my 135000 services.. looking forward to hearing form you soon. i need to know if i should fetch my car from GM or let them service it .. thanks
Dear Sir/Madam,
Upon reviewing the voice recordings from point of sale - it is noted that you were duly advised in terms of the payment for the service plan. The cost of the service plan is loaded monthly, meaning a payment of R242.00 will be included along with your vehicles installment over your finance term of 64 months with the applicable finance house being WesBank.
You had advised that the mileage on the vehicle was on 88 000 km, you were then advised that the service plan will expire on 148 000 km or the next 3 years - whichever occurs first, the sale was thereafter agreed and confirmed. The band of cover was for a total of 60 000 km. Your vehicles service intervals are every 15 000 km or 12 months whichever occurs first - our records indicate the 90 000 km, 105 000 km, 120 000 km and the 135 000 km services were duly authorized, thus meaning the 60 000 km band of cover has been reached - Motorite are therefore not liable for the 150 000 km service as your plan has expired on mileage.
Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir/Madam,
Upon reviewing the voice recordings from point of sale - it is noted that you were duly advised in terms of the payment for the service plan. The cost of the service plan is loaded monthly, meaning a payment of R242.00 will be included along with your vehicles installment over your finance term of 64 months with the applicable finance house being WesBank.
You had advised that the mileage on the vehicle was on 88 000 km, you were then advised that the service plan will expire on 148 000 km or the next 3 years - whichever occurs first, the sale was thereafter agreed and confirmed. The band of cover was for a total of 60 000 km. Your vehicles service intervals are every 15 000 km or 12 months whichever occurs first - our records indicate the 90 000 km, 105 000 km, 120 000 km and the 135 000 km services were duly authorized, thus meaning the 60 000 km band of cover has been reached - Motorite are therefore not liable for the 150 000 km service as your plan has expired on mileage.
Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***