Bad Service

It's been almost 3 weeks now but I can't have my car back from the repairer because this company doesn't seem to consider my matter as urgent. Their Technical Claims Administrator by the name of Rudolph van Eeden is the worst to work with. I have never been so frustrated by a terrible service. It's so disappointing considering this my 1st claim, I have never claimed since taking their policy it is so stressful working with them. I guess they expect people to pay without claiming as they try all the tricks to decline and frustrate you by delaying the whole process when they can't find the loopholes they want. I don't know what to do anymore.