1 reviews | Active since Feb 2012

31 Oct 2018, 21:38

BAD SERVICE

Item: Motorite Administrators
Rating: 1
Author: Emmanuel S

submitted a claim for my vehicle which was rejected even thought I explained to the consultant that the vehicle was bought exactly how it is from the dealership itself and I did not do any alterations to it, but he failed to assist an all he said was contact the complaints department, is this how you treat your clients, yet I have 2 policies with you , now I will consider stopping them both due to your companies lack of client service an understanding simple logic. thank you

Helpful (0)

Replies (5)

Motorite Administrators's replyOfficial

01 Nov 2018, 08:36

Dear Sir,

Kindly provide us with more details e.g registration or policy number for us to be able to investigate your complaint.

Kind Regards,

Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***

Best regards,

Motorite Administrators's reply01 Nov 2018, 08:36

Official

Dear Sir,

Kindly provide us with more details e.g registration or policy number for us to be able to investigate your complaint.

Kind Regards,

Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***

Best regards,

Emmanuel S's updateReviewer Update

01 Nov 2018, 08:42

TS ********** 11 reg nr eze187zn my contact nr ********** 1

Emmanuel S's update01 Nov 2018, 08:42

Reviewer Update

TS ********** 11 reg nr eze187zn my contact nr ********** 1

Motorite Administrators's replyOfficial

01 Nov 2018, 08:45

Dear Sir / Madam,

We acknowledge receipt of your complaint received at our offices and duly noted your comments.

Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.

Thank you for your cooperation and patience herein.

Kind Regards,

Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***

Best regards,

Motorite Administrators's reply01 Nov 2018, 08:45

Official

Dear Sir / Madam,

We acknowledge receipt of your complaint received at our offices and duly noted your comments.

Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.

Thank you for your cooperation and patience herein.

Kind Regards,

Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***

Best regards,

Emmanuel S's updateReviewer Update

01 Nov 2018, 11:56

thank you I will be awaiting your response and there after making a decision as to whether I will keep both my policies with you.

Emmanuel S's update01 Nov 2018, 11:56

Reviewer Update

thank you I will be awaiting your response and there after making a decision as to whether I will keep both my policies with you.

Motorite Administrators's replyOfficial

01 Nov 2018, 12:02

Dear Sir,

I will get back to you shortly and inform you about our findings and the steps that we plan to take.

We will be sending a comprehensive response to your personal email address.

Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***

Best regards,

Motorite Administrators's reply01 Nov 2018, 12:02

Official

Dear Sir,

I will get back to you shortly and inform you about our findings and the steps that we plan to take.

We will be sending a comprehensive response to your personal email address.

Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***

Best regards,