1 reviews | Active since Feb 2014
BAD SERVICE
My car started having problems with temperature and overheating , so I took it to VW.<br> <br> The finding suggested that the gasket was blown and the water and oil were mixing. Motorite was too quick to reject my claim and did not have the decency to inform me and made it VW's responsibility to tell me about the situation.<br> <br> VW fought with them a full week and yet they did not even bother to have the decency to send in their evaluator to finalize the claim. Once I got hold of them , instead of attending to my matter all they said was that they will send me an official rejection letter then from there i'll have to figure out myself if i want to reject it myself.<br> <br> Good luck on getting any good service from these guys. They're quick to take your money but slow/unwilling to help you as a customer
Dear Sir
Motorite has reviewed your complaint and noted your comments. Our records indicate that before the rejection process could be fulfilled - you had already made contact with us in this regard. The cause of overheating as reported on by your preferred repairer, this was caused by a defective wiring harness. Based on the information supp**** by the repairer - Motorite rejected your claim as the cause of failure is not covered by this policy. The cause of failure determines the applicable benefit. In view of the matter Motorite remains of the opinion that your claim was rejected correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir
Motorite has reviewed your complaint and noted your comments. Our records indicate that before the rejection process could be fulfilled - you had already made contact with us in this regard. The cause of overheating as reported on by your preferred repairer, this was caused by a defective wiring harness. Based on the information supp**** by the repairer - Motorite rejected your claim as the cause of failure is not covered by this policy. The cause of failure determines the applicable benefit. In view of the matter Motorite remains of the opinion that your claim was rejected correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***