TR
Thapelo R
1 reviews | Active since Oct 2019
10 Oct 2019, 14:36
Bad Service
1/10 ...if u looking for warranty dont do Motorite. they dont care about client service.my car has been sitting with the dealer for weeks with no one sorting out my claim. Clive never gets back to people when they call. Do not take out warranty with them
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Motorite Administrators's replyOfficial
10 Oct 2019, 15:25Dear Sir, It is with great concern we received your e-mail outlining the problem you had with our service as a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers. The claim in contention was logged with Motorite on the 27/09/2019 at 191 554 km by Barloworld Mazda Bruma. The repairer reported that the vehicle was brought in with a noise whilst driving and advised that the driveshaft and tie rod end is leaking and the stabiliser links are broken. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report, photos and quotation. Upon receiving the requested information on the 27/09/2019 - Motorite proceeded to ask the repairer to clarify on the labour rate charged.
On the 01/10/2019 claims followed up with the respective repairer to query the labour rate charged of 3 hours to have the driveshaft repaired. We only received feedback thereof on the 02/10/2019. In addition – it should be noted that there is no turnaround time in terms of claims handling as it depends on factors such as the nature of the claim including technical factors to be considered. This in turn allows us enough leverage to assess the claim accordingly – depending on the nature of the claim.
Your claim has been duly authorised as of the 08/10/2019. We hope this is sufficient to solve the issue and clear any remaining inconvenience. Thank you for co-operation and patience herein. Kind Regards, Risk Management Complaints Division
On the 01/10/2019 claims followed up with the respective repairer to query the labour rate charged of 3 hours to have the driveshaft repaired. We only received feedback thereof on the 02/10/2019. In addition – it should be noted that there is no turnaround time in terms of claims handling as it depends on factors such as the nature of the claim including technical factors to be considered. This in turn allows us enough leverage to assess the claim accordingly – depending on the nature of the claim.
Your claim has been duly authorised as of the 08/10/2019. We hope this is sufficient to solve the issue and clear any remaining inconvenience. Thank you for co-operation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply10 Oct 2019, 15:25
Official
Dear Sir, It is with great concern we received your e-mail outlining the problem you had with our service as a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers. The claim in contention was logged with Motorite on the 27/09/2019 at 191 554 km by Barloworld Mazda Bruma. The repairer reported that the vehicle was brought in with a noise whilst driving and advised that the driveshaft and tie rod end is leaking and the stabiliser links are broken. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report, photos and quotation. Upon receiving the requested information on the 27/09/2019 - Motorite proceeded to ask the repairer to clarify on the labour rate charged.
On the 01/10/2019 claims followed up with the respective repairer to query the labour rate charged of 3 hours to have the driveshaft repaired. We only received feedback thereof on the 02/10/2019. In addition – it should be noted that there is no turnaround time in terms of claims handling as it depends on factors such as the nature of the claim including technical factors to be considered. This in turn allows us enough leverage to assess the claim accordingly – depending on the nature of the claim.
Your claim has been duly authorised as of the 08/10/2019. We hope this is sufficient to solve the issue and clear any remaining inconvenience. Thank you for co-operation and patience herein. Kind Regards, Risk Management Complaints Division
On the 01/10/2019 claims followed up with the respective repairer to query the labour rate charged of 3 hours to have the driveshaft repaired. We only received feedback thereof on the 02/10/2019. In addition – it should be noted that there is no turnaround time in terms of claims handling as it depends on factors such as the nature of the claim including technical factors to be considered. This in turn allows us enough leverage to assess the claim accordingly – depending on the nature of the claim.
Your claim has been duly authorised as of the 08/10/2019. We hope this is sufficient to solve the issue and clear any remaining inconvenience. Thank you for co-operation and patience herein. Kind Regards, Risk Management Complaints Division