AM
Agcobile M
1 reviews | Active since Apr 2018
01 Mar 2022, 12:27
Bad Process
They are not returning the calls and giving me difficulties in claiming. I'm residing at Grahamstown and I'm told I need to be at Tygerwheels, HiQ which are not available at my location. They are informing me that I must go to the dealers inform dealers to call them as they won't make outgoing calls. They are not cooperative at all.
Helpful (0)
Replies (7)0
Replies (7)
Motorite Administrators's replyOfficial
01 Mar 2022, 12:46Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. REFERENCE / CASE NUMBER: ***4
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply01 Mar 2022, 12:46
Official
Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. REFERENCE / CASE NUMBER: ***4
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
AM
Agcobile M's updateReviewer Update
01 Mar 2022, 12:533 business working days is a long time, I have a long-distance trip on Friday morning and I cannot drive without a spare wheel and alignment
AM
Agcobile M's update01 Mar 2022, 12:53
Reviewer Update
3 business working days is a long time, I have a long-distance trip on Friday morning and I cannot drive without a spare wheel and alignment
Motorite Administrators's replyOfficial
01 Mar 2022, 15:54Dear Sir/Madam,
With reference to your complaint logged with MotoVantage on the 01/03/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 01/03/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply01 Mar 2022, 15:54
Official
Dear Sir/Madam,
With reference to your complaint logged with MotoVantage on the 01/03/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 01/03/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
AM
Agcobile M's updateReviewer Update
04 Mar 2022, 14:40Still not being assisted and today it's Friday i'm supposed to be leaving for my trip but they care nothing to even give a f**ing call to assist where possible. I would recommend NO ONE SHOULD USE THEM, SUCH CRUELTY I WANT OUT WITH MY PREMIUMS PAID BACK
AM
Agcobile M's update04 Mar 2022, 14:40
Reviewer Update
Still not being assisted and today it's Friday i'm supposed to be leaving for my trip but they care nothing to even give a f**ing call to assist where possible. I would recommend NO ONE SHOULD USE THEM, SUCH CRUELTY I WANT OUT WITH MY PREMIUMS PAID BACK
AM
Agcobile M's updateReviewer Update
08 Mar 2022, 11:24Now I have been getting difficulties with canceling this Policy and they are stalling and giving me difficulties. Wow-what a useless POLICY
AM
Agcobile M's update08 Mar 2022, 11:24
Reviewer Update
Now I have been getting difficulties with canceling this Policy and they are stalling and giving me difficulties. Wow-what a useless POLICY
Motorite Administrators's replyOfficial
08 Mar 2022, 11:33Dear Sir,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Please note that we have not received the completed cancellation form and requirements for applicable processing thereof.
Kindly forward at your earliest convenience so that we may finalise this process for you.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Please note that we have not received the completed cancellation form and requirements for applicable processing thereof.
Kindly forward at your earliest convenience so that we may finalise this process for you.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply08 Mar 2022, 11:33
Official
Dear Sir,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Please note that we have not received the completed cancellation form and requirements for applicable processing thereof.
Kindly forward at your earliest convenience so that we may finalise this process for you.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Please note that we have not received the completed cancellation form and requirements for applicable processing thereof.
Kindly forward at your earliest convenience so that we may finalise this process for you.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
AM
Agcobile M's updateReviewer Update
08 Mar 2022, 13:47I have sent the form and looking forward to the refund
AM
Agcobile M's update08 Mar 2022, 13:47
Reviewer Update
I have sent the form and looking forward to the refund