Bad payout experience

So they called us just after we bought our vechile to sell us b tyer and rim policy. When we want to cancel this because we just putted in new tyers , they requested some account details and signed documents, and we were not willing to give them this as they did not need any of these info when they sold this to me.... so we decided to leave it. A month or 2 later we got 2 tyers damaged and they told me to take it in. So we did all the trouble and then the branch was not registered with them. So i took it to another branch. They put the claim in and it was aprrove. But then the branch could not give me the tyer that i had on my vechile or can get.. and i asked them to cancel and i will claim from you. So you have every info on the system. I went to replace al 4 tyers as i had 2 damaged tyers knie and can not get the same tyers. We do not have fotos as the branches that did try to submit the claims already sended it to you. And know you dont want to pay me? But the claim was approved at the dealer. Is this how you help customers? Oam staying on the farm 1st branch 180km from me and then the other one to the other direction from that one is 300 km. Realy its costing me money go back to the claims submitted qnd get info is this so difficult. We pay for a poor service.