NM
Nicole M
1 reviews | Active since Sept 2021
29 Sept 2021, 11:28
Bad communication & Service
Hi there. Since their system is down this morning. My car is sitting and awaiting for their approval so that my car can get serviced. Imagine booking your car at 7am and getting told at 11am that they are still awaiting feedback/ approval from motorRite since their system has been offline. Im disgusted at the fact that they don’t have an alternative system or form of processing stuff. One of the service consultants indicated that their system is back up but no one has indicated this to the service group of my current Vehicle . I’m waiting 10 mins now for an individual to pick my call up, previously I was speaking to the consultant and the line dropped, it could be due to bad network but no one has called me back. I’m disgusted!
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Replies (5)
Motorite Administrators's replyOfficial
29 Sept 2021, 11:42Dear Sir/Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply29 Sept 2021, 11:42
Official
Dear Sir/Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
NM
Nicole M's updateReviewer Update
29 Sept 2021, 12:58I have been sitting on the call for the past 31 mins to speak to claims.
This is the second time, the last call was 45 mins - no answer.
I have my reference number and my car has been waiting to be serviced. Someone should call me immediately!
This is the second time, the last call was 45 mins - no answer.
I have my reference number and my car has been waiting to be serviced. Someone should call me immediately!
NM
Nicole M's update29 Sept 2021, 12:58
Reviewer Update
I have been sitting on the call for the past 31 mins to speak to claims.
This is the second time, the last call was 45 mins - no answer.
I have my reference number and my car has been waiting to be serviced. Someone should call me immediately!
This is the second time, the last call was 45 mins - no answer.
I have my reference number and my car has been waiting to be serviced. Someone should call me immediately!
NM
Nicole M's updateReviewer Update
29 Sept 2021, 13:00So the consults make the phone ring and push me back into the waiting queue ?
NM
Nicole M's update29 Sept 2021, 13:00
Reviewer Update
So the consults make the phone ring and push me back into the waiting queue ?
Motorite Administrators's replyOfficial
29 Sept 2021, 13:02Dear Madam,
Please allow us the opportunity to carry out the necessary investigation and understand the situation. We will get back to you shortly and inform you about our findings and the steps that we plan to take.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply29 Sept 2021, 13:02
Official
Dear Madam,
Please allow us the opportunity to carry out the necessary investigation and understand the situation. We will get back to you shortly and inform you about our findings and the steps that we plan to take.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
29 Sept 2021, 15:10Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Motorite Administrators's reply29 Sept 2021, 15:10
Official
Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,