DM
Dinah M

1 reviews | Active since Feb 2024

16 Feb 2024, 13:27

Bad bad service

My case with motorite is not solved because now I’ve been told that the policy is been cancelled but Wesbank is still debiting and the contract has expired. But Wesbank is telling me now that they were paid by motorite so now I have to pay until the end of contract again another three years of which I’m failing to understand where is the money going now what am I paying for because I don’t have service plan and I never use it. Motorite need to make sure that Wesbank is not debiting my account and they must make sure that my Wesbank account is not gonna accumulate Arreas . I owe no one between Wesbank and motorite I need help as soon as possible. And I want my money back. What kind of service is this? I never thought I will struggle like this for my money. I’m giving out money for nothing and money that I don’t have. I regret the day I receive a call from motorite

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Replies (2)
Motorite Administrators
Motorite Administrators's reply16 Feb 2024, 13:35
Official
Hello Dinah M,
 
We acknowledge your complaint and apologize for the inconvenience caused. 
 
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. 
 
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. 
 
Thank you for your cooperation and patience herein. 
Kind Regards, 
 
Risk Management Complaints Division 
Motorite Administrators
Motorite Administrators's reply16 Feb 2024, 15:29
Official
Dear Dinah M,
 
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. 
 
With reference to your complaint logged with us, complaint reference number ***3, we have reviewed your complaint and duly noted your comments. 
 
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. 
 
Kindly refer to your email regarding the merits of the matter and our findings thereof. 
 
Please feel free to contact us should you require additional information. 
 
Thank you for your cooperation and patience herein. 
Kind Regards, 
 
Risk Management Complaints Division