JC
Jacques C
1 reviews | Active since Apr 2018
25 Feb 2019, 07:57
Avoid Motorite for Vechile Warranty!!!!
Worst service I have dealt with. Nothing has changed. Will not use your services again nor shall I recommend you to anyone. Be aware people. This can happen to you too.
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Motorite Administrators's replyOfficial
25 Feb 2019, 08:04Dear Sir,
This letter serves to confirm that we have reviewed the merits of your complaint received on the 13/02/2019.
The claim in contention was logged with Motorite on the 06/02/2019 at 132 759 km by Cedar Isle Auto. The repairer reported that the vehicle was brought in with a drive train warning and requested for the turbo to be replaced. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report, diagnostics and quotation.
Please be advised that in line with the agreed policy terms and conditions, we require all information detailing the causes of failure and the reported failure has to be reviewed as this determines the overall outcome of the claim.
However –should we have received all requested documentation and the claim assessed in accordance with the policy terms and conditions, the maximum limit of liability allowed by the policy is R 10,000.00 including VAT.
It is worthy to note that the schedule of benefits indicates the maximum amount that we will pay for the components applicable to your vehicle benefit category and may not in all instances cover the full replacement value of the components. Therefore - the balance of the costs will be for your own account.
Upon further investigation of this complaint we established with the respective repairer whereby it was advised that the vehicle was removed from the workshop premises due to the excess amount required to make good the repair.
Please be so kind as to confirm if the component itself was sold or the vehicle?
As we now need to ascertain further steps to be taken herewith.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
This letter serves to confirm that we have reviewed the merits of your complaint received on the 13/02/2019.
The claim in contention was logged with Motorite on the 06/02/2019 at 132 759 km by Cedar Isle Auto. The repairer reported that the vehicle was brought in with a drive train warning and requested for the turbo to be replaced. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report, diagnostics and quotation.
Please be advised that in line with the agreed policy terms and conditions, we require all information detailing the causes of failure and the reported failure has to be reviewed as this determines the overall outcome of the claim.
However –should we have received all requested documentation and the claim assessed in accordance with the policy terms and conditions, the maximum limit of liability allowed by the policy is R 10,000.00 including VAT.
It is worthy to note that the schedule of benefits indicates the maximum amount that we will pay for the components applicable to your vehicle benefit category and may not in all instances cover the full replacement value of the components. Therefore - the balance of the costs will be for your own account.
Upon further investigation of this complaint we established with the respective repairer whereby it was advised that the vehicle was removed from the workshop premises due to the excess amount required to make good the repair.
Please be so kind as to confirm if the component itself was sold or the vehicle?
As we now need to ascertain further steps to be taken herewith.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Motorite Administrators's reply25 Feb 2019, 08:04
Official
Dear Sir,
This letter serves to confirm that we have reviewed the merits of your complaint received on the 13/02/2019.
The claim in contention was logged with Motorite on the 06/02/2019 at 132 759 km by Cedar Isle Auto. The repairer reported that the vehicle was brought in with a drive train warning and requested for the turbo to be replaced. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report, diagnostics and quotation.
Please be advised that in line with the agreed policy terms and conditions, we require all information detailing the causes of failure and the reported failure has to be reviewed as this determines the overall outcome of the claim.
However –should we have received all requested documentation and the claim assessed in accordance with the policy terms and conditions, the maximum limit of liability allowed by the policy is R 10,000.00 including VAT.
It is worthy to note that the schedule of benefits indicates the maximum amount that we will pay for the components applicable to your vehicle benefit category and may not in all instances cover the full replacement value of the components. Therefore - the balance of the costs will be for your own account.
Upon further investigation of this complaint we established with the respective repairer whereby it was advised that the vehicle was removed from the workshop premises due to the excess amount required to make good the repair.
Please be so kind as to confirm if the component itself was sold or the vehicle?
As we now need to ascertain further steps to be taken herewith.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
This letter serves to confirm that we have reviewed the merits of your complaint received on the 13/02/2019.
The claim in contention was logged with Motorite on the 06/02/2019 at 132 759 km by Cedar Isle Auto. The repairer reported that the vehicle was brought in with a drive train warning and requested for the turbo to be replaced. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report, diagnostics and quotation.
Please be advised that in line with the agreed policy terms and conditions, we require all information detailing the causes of failure and the reported failure has to be reviewed as this determines the overall outcome of the claim.
However –should we have received all requested documentation and the claim assessed in accordance with the policy terms and conditions, the maximum limit of liability allowed by the policy is R 10,000.00 including VAT.
It is worthy to note that the schedule of benefits indicates the maximum amount that we will pay for the components applicable to your vehicle benefit category and may not in all instances cover the full replacement value of the components. Therefore - the balance of the costs will be for your own account.
Upon further investigation of this complaint we established with the respective repairer whereby it was advised that the vehicle was removed from the workshop premises due to the excess amount required to make good the repair.
Please be so kind as to confirm if the component itself was sold or the vehicle?
As we now need to ascertain further steps to be taken herewith.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***