AVOID AT ALL COSTS

I have been completely appalled at the service of Motorite. It honestly feels like they are knowingly robbing people and couldn't give a hoot. I had to pay for a service that was meant to be covered by them last year and then this year they tried to get away with again as my maintenaince plan was supposed to cover my vehicle for 5 years which was 5 annual services (which is the reason we purchased the plan) which they then tried to weasle out of, but when trying to get an understanding of their reasons for this which made no sense. They back tracked and covered my most recent service and agreed to refund me for the previous one. It seems like they came into some legal trouble from clients who took this up with them and are happy to pay if you take it up with them but they still try to get out of paying if no questions are asked... which I am disgusted with.... they seem to have no honour.

I spoke to a gentleman who then spoke to his manager who gave him the go ahead for the refund which he phoned me about and told me I just needed to email my banking details and proof of payment of the previous service etc to their claims dedpartment which I then did and got promptly denied the refund I had been promised...

I am still fightling for my refund months later after having my emails ignored and not once have I recieved an apology for the poor service, but rather threats and reasons to close the claim once again because I took a few days too long to send through forms due to being away on business in no signal... never mind their months of no response to me with zero apology... and I still have no idea who I have been dealing with on email as they never sign their name on the email.

I cannot believe how rude and unprofessional this business has been... I am incredibly surprised they they have not been closed down?

My advice is stay away, avoid the hassle of having to fight for your own money to not be ******.