nM
nkosana M
1 reviews | Active since Feb 2011
22 Mar 2023, 01:12
Appalling services from Motorite
My car had a mechanical issue, I took it in to Bosch on Monday the 13th of March. The car was diagnosed and a report sent to Motorite on Wednesday the 15th of March. Till today an approval to fix the vehicle hasn't been granted. I am currently left stranded and at the mercy of Motorite. They are deliberately using stalling tactics by replying to emails 48 hours later. The documentation was sent on Wednesday, and on Monday the 20th,they came back and asked for the documentation to be sent again. Which means it is an additional 48 hours where I am stuck without a car.
I called in on Thursday the 16th of March and I was arrogantly dismissed and told the query will be attended to on Friday close of business or Monday. Today is Wednesday and the feedback sent was a request of the the copy of the service book which has already been sent.
I am beyond appalled by the lack of urgency in attending to my claim. This is clear display of delay tactics and I am left wondering on what is the end game here.
I got the warranty plan via Wesbank and I didn't see myself running into issues.
I wish I would have went through the reviews on this platform before getting this cover. The reviews in here are pretty telling.
Helpful (0)
Replies (5)0
Replies (5)
Motorite Administrators's replyOfficial
22 Mar 2023, 08:19Dear Sir/Madam, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: NPK88693H (***4)TIA Reference/Case Number: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Best regards,
Motorite Administrators's reply22 Mar 2023, 08:19
Official
Dear Sir/Madam, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: NPK88693H (***4)TIA Reference/Case Number: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Best regards,
Motorite Administrators's replyOfficial
23 Mar 2023, 10:29Dear Sir,
Thank you for allowing us the opportunity of investigating your complaint.
With reference to your request for review and consideration received, please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Thank you for allowing us the opportunity of investigating your complaint.
With reference to your request for review and consideration received, please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Best regards,
Motorite Administrators's reply23 Mar 2023, 10:29
Official
Dear Sir,
Thank you for allowing us the opportunity of investigating your complaint.
With reference to your request for review and consideration received, please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Thank you for allowing us the opportunity of investigating your complaint.
With reference to your request for review and consideration received, please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Best regards,
nM
nkosana M's updateReviewer Update
23 Mar 2023, 16:05 I am not too sure what game is going on here, The service interval for a Ford is every 20 000KM or 12 months according to the owners manual. The rejection of my claim is completely unfounded, please fact-check this with a ford dealer.Attached is the official marked service interval as marked on the manual. And why is this becoming apparent now, this was not an issue when the claim was initially launched.There was first an issue with the warranty from BOSCH and now out of the blue there is an issue with the service interval I look forward to your response, I know you might have a lack of appreciation and understanding of this, but while we go back and forth I am stuck without a vehicle.
nM
nkosana M's update23 Mar 2023, 16:05
Reviewer Update
I am not too sure what game is going on here, The service interval for a Ford is every 20 000KM or 12 months according to the owners manual. The rejection of my claim is completely unfounded, please fact-check this with a ford dealer.Attached is the official marked service interval as marked on the manual. And why is this becoming apparent now, this was not an issue when the claim was initially launched.There was first an issue with the warranty from BOSCH and now out of the blue there is an issue with the service interval I look forward to your response, I know you might have a lack of appreciation and understanding of this, but while we go back and forth I am stuck without a vehicle.
nM
nkosana M's updateReviewer Update
23 Mar 2023, 20:35Your first response rejecting my claim on an unfounded basis was at 10:30(23 March).
I rep**** back at 11:49(23 March) with information from the manufacturer refuting the basis of the rejection of the claim by your technical experts.
At 15:30(23 March) I followed up with the message below:
It is now 20:00(23 March) still no response.
The experts spent over a week only to come back and reject my claim after waiting for so long. Why does it take more than 24 hours to respond to a simple enquiry? please dumb it down for regular consumer like me.
Every day that goes by without my vehicle I am spending R 227 single trip to commute to my commitments, multiply that by 8 days X2. This is the level of inconvenience I am being subjected to.
*******************************************************************************
Hi
I thought I should follow up since my last email, as previously mentioned, I find myself completely stuck as I have not been with a vehicle for over a week now.Was the service interval confirmed with Ford? I don't believe this should take long to confirm, unless if another loophole is being explored?
Need my query to be expedited, surely I cannot be expected to wait 24 to 48 hours for every email exchange.And if you hold no desire to assist me I need to know this as well, so we can all move on and I can explore alternatives because every day that goes by without the vehicle I am completely stuck.
I rep**** back at 11:49(23 March) with information from the manufacturer refuting the basis of the rejection of the claim by your technical experts.
At 15:30(23 March) I followed up with the message below:
It is now 20:00(23 March) still no response.
The experts spent over a week only to come back and reject my claim after waiting for so long. Why does it take more than 24 hours to respond to a simple enquiry? please dumb it down for regular consumer like me.
Every day that goes by without my vehicle I am spending R 227 single trip to commute to my commitments, multiply that by 8 days X2. This is the level of inconvenience I am being subjected to.
*******************************************************************************
Hi
I thought I should follow up since my last email, as previously mentioned, I find myself completely stuck as I have not been with a vehicle for over a week now.Was the service interval confirmed with Ford? I don't believe this should take long to confirm, unless if another loophole is being explored?
Need my query to be expedited, surely I cannot be expected to wait 24 to 48 hours for every email exchange.And if you hold no desire to assist me I need to know this as well, so we can all move on and I can explore alternatives because every day that goes by without the vehicle I am completely stuck.
nM
nkosana M's update23 Mar 2023, 20:35
Reviewer Update
Your first response rejecting my claim on an unfounded basis was at 10:30(23 March).
I rep**** back at 11:49(23 March) with information from the manufacturer refuting the basis of the rejection of the claim by your technical experts.
At 15:30(23 March) I followed up with the message below:
It is now 20:00(23 March) still no response.
The experts spent over a week only to come back and reject my claim after waiting for so long. Why does it take more than 24 hours to respond to a simple enquiry? please dumb it down for regular consumer like me.
Every day that goes by without my vehicle I am spending R 227 single trip to commute to my commitments, multiply that by 8 days X2. This is the level of inconvenience I am being subjected to.
*******************************************************************************
Hi
I thought I should follow up since my last email, as previously mentioned, I find myself completely stuck as I have not been with a vehicle for over a week now.Was the service interval confirmed with Ford? I don't believe this should take long to confirm, unless if another loophole is being explored?
Need my query to be expedited, surely I cannot be expected to wait 24 to 48 hours for every email exchange.And if you hold no desire to assist me I need to know this as well, so we can all move on and I can explore alternatives because every day that goes by without the vehicle I am completely stuck.
I rep**** back at 11:49(23 March) with information from the manufacturer refuting the basis of the rejection of the claim by your technical experts.
At 15:30(23 March) I followed up with the message below:
It is now 20:00(23 March) still no response.
The experts spent over a week only to come back and reject my claim after waiting for so long. Why does it take more than 24 hours to respond to a simple enquiry? please dumb it down for regular consumer like me.
Every day that goes by without my vehicle I am spending R 227 single trip to commute to my commitments, multiply that by 8 days X2. This is the level of inconvenience I am being subjected to.
*******************************************************************************
Hi
I thought I should follow up since my last email, as previously mentioned, I find myself completely stuck as I have not been with a vehicle for over a week now.Was the service interval confirmed with Ford? I don't believe this should take long to confirm, unless if another loophole is being explored?
Need my query to be expedited, surely I cannot be expected to wait 24 to 48 hours for every email exchange.And if you hold no desire to assist me I need to know this as well, so we can all move on and I can explore alternatives because every day that goes by without the vehicle I am completely stuck.
Motorite Administrators's replyOfficial
24 Mar 2023, 10:20Dear Sir,
We would like to thank you for allowing us the opportunity to further review and discuss this matter.
The claim has since been authorized and an authorization letter sent through to the repairer to assist with the claim for the vehicles turbo charger. An email has also been sent to your private email address regarding this matter.
We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.
Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
We would like to thank you for allowing us the opportunity to further review and discuss this matter.
The claim has since been authorized and an authorization letter sent through to the repairer to assist with the claim for the vehicles turbo charger. An email has also been sent to your private email address regarding this matter.
We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.
Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Best regards,
Motorite Administrators's reply24 Mar 2023, 10:20
Official
Dear Sir,
We would like to thank you for allowing us the opportunity to further review and discuss this matter.
The claim has since been authorized and an authorization letter sent through to the repairer to assist with the claim for the vehicles turbo charger. An email has also been sent to your private email address regarding this matter.
We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.
Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
We would like to thank you for allowing us the opportunity to further review and discuss this matter.
The claim has since been authorized and an authorization letter sent through to the repairer to assist with the claim for the vehicles turbo charger. An email has also been sent to your private email address regarding this matter.
We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.
Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Best regards,