TM
Tebogo M
1 reviews | Active since Feb 2019
13 Feb 2019, 08:50
Appalling Service
I am so angry with motorite , I submitted my claim on January 17 2019 for a refund and to date I have not received any communication from them nor have I received the refund amount in my account. This is now over 20 days yet they gave me a service level agreement of 7-10 working days. The claim is for policy VVV15669L.
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Replies (4)0
Replies (4)
Motorite Administrators's replyOfficial
13 Feb 2019, 08:56 Dear Sir / Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
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Motorite Administrators's reply13 Feb 2019, 08:56
Official
Dear Sir / Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
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Motorite Administrators's replyOfficial
13 Feb 2019, 15:08Please allow us the opportunity to carry out the necessary investigation and understand the situation. I will get back to you shortly and inform you about our findings and the steps that we plan to take.
Motorite Administrators's reply13 Feb 2019, 15:08
Official
Please allow us the opportunity to carry out the necessary investigation and understand the situation. I will get back to you shortly and inform you about our findings and the steps that we plan to take.
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Tebogo M's updateReviewer Update
13 Feb 2019, 15:13No I do not want your investigations I have given you over 20 days you are still investigating this is absurd bad service, you treat your customers like idiots why were you not communicating all along that you are investigating?? Dominique Scrooby has done a better job than your escalations department , you are now investigating a payment that is in Pre-paid status imagine such incompetence.... Wow
TM
Tebogo M's update13 Feb 2019, 15:13
Reviewer Update
No I do not want your investigations I have given you over 20 days you are still investigating this is absurd bad service, you treat your customers like idiots why were you not communicating all along that you are investigating?? Dominique Scrooby has done a better job than your escalations department , you are now investigating a payment that is in Pre-paid status imagine such incompetence.... Wow
Motorite Administrators's replyOfficial
13 Feb 2019, 16:37 Dear Sir/Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Regards,
Motorite Administrators's reply13 Feb 2019, 16:37
Official
Dear Sir/Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Regards,