1 reviews | Active since Jul 2012
After 5 years non interrupted payments, denied renewal of warranty for complaining on HelloPeter
I have been trying to renew my warranty with Motorite for the past 12 days - besides the call and emails & submitting forms - I am still not getting anywhere with renewing my Motoride warranty.
I have previously complained against Motoride's for trying to refuse to pay a legitimate claim & their staff's attempt to shame me in their response to my HelloPeter complaint. It looks like Motoride is keeping scores and denying me their services because of my earlier HelloPeter complaint. Since there is no legitimate reason to deny me their service - Motoride has resorted to stalling my warranty renewal - basically telling me to F* off.
I have received calls from agents that did not know why they called me (they ware just told to call me) to tick the box of having called me. The cycle starts with submitting a call back form, getting a call 3 days later, explaining that I just want to renew my warranty - and repeats
In retrospect, I should never have complained on HelloPeter; it only bites you back with Motoride
Dear Sir,
We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***
Dear Sir,
We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***
Dear Sir
Motorite has investigated your complaint and duly noted your comments. We wish to respond as per below:
Our records indicate that we had received a request to call you, it can be confirmed that no comment or reason was listed on the form that was submitted. After further communication it was established that you required your Options Monthly mechanical breakdown warranty to be renewed.
It should be noted that the limits of liability will be dependent upon the benefit for which the vehicle qualifies at the time of application. The vehicles current mileage and age determines the benefit the vehicle would qualify for. It is therefore a requirement that the vehicle details as well as your personal details are confirmed at the time of application for a new/renewal of the policy. This is also a process of quality assurance of the data that we have on record.
We do apologize for any inconvenience caused during this process.
Thank you and kind regards
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***
Dear Sir
Motorite has investigated your complaint and duly noted your comments. We wish to respond as per below:
Our records indicate that we had received a request to call you, it can be confirmed that no comment or reason was listed on the form that was submitted. After further communication it was established that you required your Options Monthly mechanical breakdown warranty to be renewed.
It should be noted that the limits of liability will be dependent upon the benefit for which the vehicle qualifies at the time of application. The vehicles current mileage and age determines the benefit the vehicle would qualify for. It is therefore a requirement that the vehicle details as well as your personal details are confirmed at the time of application for a new/renewal of the policy. This is also a process of quality assurance of the data that we have on record.
We do apologize for any inconvenience caused during this process.
Thank you and kind regards
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***