Adding policy that I did not want

A motorite consultant, called me to for a tyre and rim cover policy after sending me the documentation for this policy and I read through it, I rep**** back to them to let them know that I did not want to continue to have this policy but yet yesterday I received the email to confirm that the policy is now active and the fee is added to my monthly installment. I emailed Motorite and the bank to let them know that I emailed to let them know I did not want to continue with the policy. Now I am still waiting for the policy and installment amount to be taken off my account. Very unprofessional. If a customer does not want a policy, why do you still add the policy???