DG
Dyllan G
1 reviews | Active since Mar 2023
27 Mar 2023, 15:31
Absolutely useless!!!
Motorite/motovantage are absolutely useless!!! Been sitting without a car since last week Thursday morning and it is now Monday afternoon and still my claim from an original VW dealership is not authorized by Motorite! Put on hold multiple times only to have my calls dismissed and absolutely no help or urgency in the matter! Quick tot wake your money but useless when it’s time to help the client!!!!
Absolutely disgusted at the service and work ethic of this company! Never again will I use this company for an extended warranty on my vehicles
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Replies (3)0
Replies (3)
Motorite Administrators's replyOfficial
27 Mar 2023, 15:39Dear Sir, MotoVantage acknowledge receipt of your complaint however, in order for us to further investigate the matter and provide you adequate feedback we will require the following information:
Claim number:Policy / Contract number: Vehicle Registration number: Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Claim number:Policy / Contract number: Vehicle Registration number: Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply27 Mar 2023, 15:39
Official
Dear Sir, MotoVantage acknowledge receipt of your complaint however, in order for us to further investigate the matter and provide you adequate feedback we will require the following information:
Claim number:Policy / Contract number: Vehicle Registration number: Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Claim number:Policy / Contract number: Vehicle Registration number: Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
27 Mar 2023, 16:06 Dear Sir/Madam, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Policy Number: OFEPW21117 (***2) TIA Reference / Case Number: ***9 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply27 Mar 2023, 16:06
Official
Dear Sir/Madam, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Policy Number: OFEPW21117 (***2) TIA Reference / Case Number: ***9 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
28 Mar 2023, 14:47Dear Sir/Madam, With reference to your complaint logged with Motorite on the 27/03/2023, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herein to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply28 Mar 2023, 14:47
Official
Dear Sir/Madam, With reference to your complaint logged with Motorite on the 27/03/2023, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herein to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division