Absolutely *********** service!

Good day,

Anna-Marie van den Burg has been handling the cancelation of a motor policy for the last 2 months. The car has already been sold and when interacting with Anna-Marie van den Burg we have been mislead, **** to, avoided when calling directly and just generally ****ed around.

Firstly, we submitted the cancelation form in November with NO response from Motorite customer service. When we finally called to follow up on YOUR process FOR YOU we were directed to Anna-Marie van den Burg. She proceeded to ask for some documentation (not all documentation needed we later found out) and proceeded to drag out the cancellation process for a month now. Repeatedly asking for the same documents WE HAD ALREADY SENT and then after 2 weeks saying we needed to provide MORE documents that we would have provided up front HAD WE BEEN TOLD ABOUT THEM!!

We are now in a situation where she REFUSES to come to the phone and is replying with very generic emails that do not confirm or deny if the cancellation process has been started...

Please remove Anna-Marie van den Burg and hire someone that has some sense of efficiency and customer relations. Dont **** people around for weeks on end and leave them in the dark about when they are getting THEIR money back.

Please contact me directly to expedite this process. We require confirmation that the cancellation process has begun and when precisely the money will be paid to our account.

Policy number: ZUAMGM***