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Norene B

1 reviews | Active since Jun 2021

11 Sept 2023, 21:56

A lot if promises, but they do not pay out when in need.

I would not ever recommend this insurance to any other person in the whole wide world. I have 2 cars insured with them. And paid my premium every single month. My 1 car -Chevrolet spark stopped working due to engin issues. I informed Motorite on 2023.07.14 at 15:20 and spoke to Nathan to report the car I took it to Paarden eiland Car Service City. They put in the claim on my behalf the quote comes down to R53 021.50- I phoned in to Motorite on 2023.09.11 at 09:49am- on ***. The warranty and claims department said if my claim were to be approved , they will pay out only R2000 for the engin, and R1000 if I were to hire a car, since I cannot use my current car. When I initiated the insurance, it was explained to me, that my engin will be covered, along with the radiator, and other components specified. I am deeply disappointed in this insurance, as I am in need of their help, but they cannot assist. A lot of reports, photos and details were sent to them for the claim, it’s just a lot of effort do do, just for a R2000 pay out 😟.

0
Replies (4)
Motorite Administrators
Motorite Administrators's reply12 Sept 2023, 08:09
Official
Dear Madam, 
 
Motorite acknowledges receipt of your complaint, your communication is important to us. 
 
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. 
 
Policy Number:                                       TS*** (***2) 
TIA Reference / Case Number:            ***4 
 
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. 
 
Thank you for your cooperation and patience herein. 
Kind Regards, 

Risk Management Complaints Division
Motorite Administrators
Motorite Administrators's reply13 Sept 2023, 10:58
Official
 Dear Madam, 
 
With reference to your complaint logged with Motorite on the 11/09/2023, we have reviewed your complaint and duly noted your comments. 
 
Please be advised that we have issued a comprehensive response to your personal email address. 
Kindly refer to said email regarding the merits of the matter and our findings thereof. 
 
Thank you for your cooperation and patience herein. 
Kind Regards, 
 
Risk Management Complaints Division 
NB
Norene B's update03 Oct 2023, 14:10
Reviewer Update
Hi I’ve cancelled the policy, and I’ve asked the dealer to cancel the claim, as I cannot do anything with R2000.
Although I cancelled my 2 card policies with you in September. You still keep on deducting?
Motorite Administrators
Motorite Administrators's reply03 Oct 2023, 14:27
Official
Dear Madam, 
 
Motorite acknowledges receipt of your complaint, your communication is important to us. 

Please allow us the opportunity to carry out the necessary investigation and understand the situation. I will get back to you shortly and inform you about our findings and the steps that we plan to take. 

Thank you for your cooperation and patience herein. 
Kind Regards, 
 
Risk Management Complaints Division