A happy client!

Hi there, Normally I would write a review complaining a particular company due to poor service delivery, broken promises or infringements on the rights of the customers, but this is not the case. In May 2020, me and my partner received a call from Motorite and they were offering us a continuation of our service plan since our plan with the manufacturer was coming to an end after our 30000km service. At the time we were just left with our last service with the manufacturer whereas my plan with Motorite would start at 45000km until 90000km. During our conversation I missed the part where the consultant said our plan would start in September 2021 or at 45000km (depending which comes first). A few weeks ago, the car was due for its 45000km service and when I got to the dealership my policy document stated that the inception date is September 2021. I felt a bit disappointed at the time but contacted Motorite to inform them about this. They asked for my two previous service histories, which I sent to them and to my satisfaction an addendum was on my service plan with a new inception date and was told advised to take the car in for servicing as soon as possible. I'm writing this as a happy client and look forward to continue working with Motorite for many more years to come. I would recommend it to anyone who has a limited service plan remaining with their vehicles' manufacturers.