KP
Kagiso P
1 reviews | Active since Sept 2015
03 Sept 2019, 08:50
???
Got debited twice within a month and was informed that it was due to a technical glitch. The migration onto the new system was partially done, resulting in the new system debiting twice.
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Replies (3)
Motorite Administrators's replyOfficial
03 Sept 2019, 09:56Dear Sir, It is with great concern we received your social media post outlining the problem you had with our service. As a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers. It is worthy to note that Motorite has upgraded their administration and operating system, whereby the migration of information from one tier to the other experienced some unplanned downtime, which is highly unusual for us. Top management has been made aware thereof and the matter will be rectified as soon as our independent collection file has been received confirming premiums deducted in order to ascertain the premium and amounts to be refunded. The collections file should be received the course of the business day at which time I will follow up with our administration team and get back to you and inform you about our findings and the steps that we plan to take. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It will help us improve our operations and services. We hope this is sufficient to solve the issue and clear any remaining inconvenience. Thank you for co-operation and patience herein. Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Motorite Administrators's reply03 Sept 2019, 09:56
Official
Dear Sir, It is with great concern we received your social media post outlining the problem you had with our service. As a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers. It is worthy to note that Motorite has upgraded their administration and operating system, whereby the migration of information from one tier to the other experienced some unplanned downtime, which is highly unusual for us. Top management has been made aware thereof and the matter will be rectified as soon as our independent collection file has been received confirming premiums deducted in order to ascertain the premium and amounts to be refunded. The collections file should be received the course of the business day at which time I will follow up with our administration team and get back to you and inform you about our findings and the steps that we plan to take. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It will help us improve our operations and services. We hope this is sufficient to solve the issue and clear any remaining inconvenience. Thank you for co-operation and patience herein. Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
KP
Kagiso P's updateReviewer Update
06 Sept 2019, 14:16still waiting for your response.
KP
Kagiso P's update06 Sept 2019, 14:16
Reviewer Update
still waiting for your response.
Motorite Administrators's replyOfficial
09 Sept 2019, 10:55Dear Sir,
It is with great concern we received your e-mail outlining the problem you had with our service.
We regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy and we understand how important it is to offer exceptional service.
As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally. We would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective.
Please note that a process is being created on how to refund your premium back and we will advise you in writing once the process has been finalized.
Regards
It is with great concern we received your e-mail outlining the problem you had with our service.
We regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy and we understand how important it is to offer exceptional service.
As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally. We would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective.
Please note that a process is being created on how to refund your premium back and we will advise you in writing once the process has been finalized.
Regards
Motorite Administrators's reply09 Sept 2019, 10:55
Official
Dear Sir,
It is with great concern we received your e-mail outlining the problem you had with our service.
We regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy and we understand how important it is to offer exceptional service.
As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally. We would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective.
Please note that a process is being created on how to refund your premium back and we will advise you in writing once the process has been finalized.
Regards
It is with great concern we received your e-mail outlining the problem you had with our service.
We regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy and we understand how important it is to offer exceptional service.
As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally. We would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective.
Please note that a process is being created on how to refund your premium back and we will advise you in writing once the process has been finalized.
Regards