dvdW
dawie van der Westhuizen
1 reviews | Active since May 2019
29 Jul 2022, 10:04
4 months to get warranty deposit back!
I cancelled my car warranty in April, and after 4 months the money has still not been paid back after they paid it into the wrong account. How much patience should one have with this type of service? After numerous emails to receive feedback on progress, no progress has been made. After my last inquiry, they sent me the payment confirmation of the payment made into the wrong account.
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Replies (2)
Motorite Administrators's replyOfficial
29 Jul 2022, 10:32Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: TS*** (***9)TIA Reference / Case Number: ***6 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply29 Jul 2022, 10:32
Official
Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: TS*** (***9)TIA Reference / Case Number: ***6 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
29 Jul 2022, 13:19Dear Sir,
With reference to your complaint logged with MotoVantage on the 29/07/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 29/07/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply29 Jul 2022, 13:19
Official
Dear Sir,
With reference to your complaint logged with MotoVantage on the 29/07/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 29/07/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division