LP
Lindokuhle P
1 reviews | Active since Mar 2015
21 Oct 2022, 09:48
2 weeks of waiting authorization. WOW:-(
I have warrant with motorite, the service provider who will fix my car has sent every documentation they requested four times now. The first administrator went on leave so they say, the second failed to respond within there turnaround time. I am now working with the third administrator, whom I do not know will keep his promise. My case have been with them for two weeks, imagine awaiting 2 weeks just for authorization from your warrant service provider. I do not recommend is company.
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Replies (4)
Motorite Administrators's replyOfficial
21 Oct 2022, 10:18Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: PKZ40777B (***6) TIA Reference/Case Number: ***2 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply21 Oct 2022, 10:18
Official
Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: PKZ40777B (***6) TIA Reference/Case Number: ***2 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
21 Oct 2022, 14:32Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply21 Oct 2022, 14:32
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
LP
Lindokuhle P's updateReviewer Update
21 Oct 2022, 16:14Authorization approved. Thanks
LP
Lindokuhle P's update21 Oct 2022, 16:14
Reviewer Update
Authorization approved. Thanks
Motorite Administrators's replyOfficial
21 Oct 2022, 16:18Dear Sir,
Your above comments are noted.
We very much appreciate your business and hope that you will remain a valued customer.
Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Your above comments are noted.
We very much appreciate your business and hope that you will remain a valued customer.
Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply21 Oct 2022, 16:18
Official
Dear Sir,
Your above comments are noted.
We very much appreciate your business and hope that you will remain a valued customer.
Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Your above comments are noted.
We very much appreciate your business and hope that you will remain a valued customer.
Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division