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CB
Carmen B

1 reviews | Active since Oct 2024

04 Oct 2024, 21:04

100% Disapointing Service from Motorite.

Title: Disappointing Service from Motorite

I am extremely frustrated with Motorite regarding my urgent car repair claim. Despite being covered under an unlimited service warranty, I have faced significant delays and a complete lack of support when I needed it most.

After submitting my claim, I expected prompt assistance, but instead, I received vague responses and no clear resolution. My car is still inoperable, and the lack of urgency from Motorite has only added to my stress. It’s disheartening to feel neglected when I was promised comprehensive support.

I had high hopes for my warranty, but this experience has been anything but reassuring. I would not recommend Motorite based on this lack of customer service. Looking and searching for every unwarranted loopholes. Claim submitted 25th Sept 2024 and still pending. Asked to be put through to managememt I was told by Thabo my Claims administrator that Management does not have direct lines and can't be reached. What a joke.

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Replies (3)
Motorite Administrators
Motorite Administrators's reply07 Oct 2024, 08:24
Official
 Hello Carmen B We acknowledge your complaint and apologize for the inconvenience caused.  Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division 
CB
Carmen B's update07 Oct 2024, 14:46
Reviewer Update
Good day

Another day with trying to get hold of (management at Motorite) i have now received a letter of regret moving forward from part of my quote being approved.

Please can i have someone in higher authority contact me urgently on TELEPHONE.
All i get is management has no direct line.

Regards

Motorite Administrators
Motorite Administrators's reply08 Oct 2024, 14:34
Official
 Dear  Carmen B,  Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.  With reference to your complaint logged with us, complaint reference number  ***1, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.  Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.  Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division