0 service. Don't waste your time and money.
Extremely ***********. I have a 53k warranty which I could not use to service/maintain my car, they are impossible to get hold of. This retarded lady just puts you through to a line that never picks up. I have submitted a claim online after paying cash just so my vehicle can be released, no word since then. This is now getting ridiculous. I will never purchase a plan of any kind from these ********.
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Replies (2)
Motorite Administrators's replyOfficial
09 Mar 2023, 08:03Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***3 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply09 Mar 2023, 08:03
Official
Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***3 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
10 Mar 2023, 08:07Dear Sir,
With reference to your complaint logged with Motorite on the 09/03/2023, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
With reference to your complaint logged with Motorite on the 09/03/2023, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply10 Mar 2023, 08:07
Official
Dear Sir,
With reference to your complaint logged with Motorite on the 09/03/2023, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
With reference to your complaint logged with Motorite on the 09/03/2023, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division