WK
Werner K
1 reviews | Active since Jan 2016
15 Dec 2022, 15:29
Worst customer service.
Awefull customer service!! These assholes don't care about their customers. I'm a walkin cash paying client and this tall dude with dark hair told me straight that they're to busy to assist me in measuring a boost pipe for my car. They're probably all ANC members. I'm so so disgusted with these guys. I'd rather drive to the other side of town than to support these MoFo's!!!!!!!
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MOTORCADE MOTORSPORT (PTY) LTD's replyOfficial
19 Dec 2022, 07:15Good day Werner
If on the door you entered and on the sales counter, it clearly states that there are NO technicians available to assist customers and that we do not measure on customers cars that are not booked in, that is unfortunately how it is, it is company policy, especially in these pushing times.
Like you were explained to, we do not measure the pipes on cars, without disassembly, as too often the sizing are wrong (most of the time we need to measured underneath the current pipes) and then customers blame us if its slightly off. If you came with your sizes you need, like 99% of our other customers, who like to do their DIY repairs, you would not experience this issue.
We are sorry you feel this way, but its unfortunately the way it is to protect us, we have been in this industry enough years to know what customers do if we supply not exact sizes.
If on the door you entered and on the sales counter, it clearly states that there are NO technicians available to assist customers and that we do not measure on customers cars that are not booked in, that is unfortunately how it is, it is company policy, especially in these pushing times.
Like you were explained to, we do not measure the pipes on cars, without disassembly, as too often the sizing are wrong (most of the time we need to measured underneath the current pipes) and then customers blame us if its slightly off. If you came with your sizes you need, like 99% of our other customers, who like to do their DIY repairs, you would not experience this issue.
We are sorry you feel this way, but its unfortunately the way it is to protect us, we have been in this industry enough years to know what customers do if we supply not exact sizes.
MOTORCADE MOTORSPORT (PTY) LTD's reply19 Dec 2022, 07:15
Official
Good day Werner
If on the door you entered and on the sales counter, it clearly states that there are NO technicians available to assist customers and that we do not measure on customers cars that are not booked in, that is unfortunately how it is, it is company policy, especially in these pushing times.
Like you were explained to, we do not measure the pipes on cars, without disassembly, as too often the sizing are wrong (most of the time we need to measured underneath the current pipes) and then customers blame us if its slightly off. If you came with your sizes you need, like 99% of our other customers, who like to do their DIY repairs, you would not experience this issue.
We are sorry you feel this way, but its unfortunately the way it is to protect us, we have been in this industry enough years to know what customers do if we supply not exact sizes.
If on the door you entered and on the sales counter, it clearly states that there are NO technicians available to assist customers and that we do not measure on customers cars that are not booked in, that is unfortunately how it is, it is company policy, especially in these pushing times.
Like you were explained to, we do not measure the pipes on cars, without disassembly, as too often the sizing are wrong (most of the time we need to measured underneath the current pipes) and then customers blame us if its slightly off. If you came with your sizes you need, like 99% of our other customers, who like to do their DIY repairs, you would not experience this issue.
We are sorry you feel this way, but its unfortunately the way it is to protect us, we have been in this industry enough years to know what customers do if we supply not exact sizes.