Terrible Sevice from Workshop

My F30 BMW was brought in since last week Thursday. Approval given on Friday to start the job. Only to find these guys at their workshop don't know much....timing chain was an issue...they took days to fix and wrong part ordered....then after me being frustrated a courtesy car was issued for a day. Come to collect my car today Wednesday as they confirmed they test drove my car and no issues....only to find not even 8km away the car mis fires, no power, and then they say they didn't drive my car because my rear tyre had a damage unfortunately due to the pot holes in our country....which hasnt losg any pressue nor any warning lights on...so they have a serious Integrity issues here as the lies never stops. They protect the GM when I called to speak to him. Every other person will chat to me with some story which never materialise. At the end of it I am still here as they put my car back into the workshop. And now say sorry we don't have a courtesy car...which is nonsense they can surely give a car from one of their sale people seeing the poor service and inconvenience they caused and still causing me.

Furthermore same branch in this year brought my BMW to replace the rear locking system costed 8k plus yet it doesn't function effectively. Didn't even bother to complain because nothing happens.

So overall this branch BMW Midrand has shocking service people who is probably only used to brand new cars yet a 2015 Model F30 M sport BMW is too difficult for them to fix, but being a BMW fan and choose to bring my car to a BMW dealer thinking it's the best decision and baring in mind they costly.

This is the last time I will use this dealership and advise many people to rather use other dealership or Boksbrug as their service and workshop team is impeccable. I owned BMWs for more than decades and Bokburg was my dealer which was excellent. Pity due to convenience I use Midrand.

Hoping this message reaches the GM who is extremely busy.