DISHONEST & CLASSISM at BMW Midrand

I took my car in for a service on 18/02/21 at BMW Midrand. I was told BMW doesn't do pick ups due to covid-19 even though they do drop offs. I then decided to confirm this "new arrangement" with the other BMW dealerships and I was told there is no such arrangements, BMW still does drop offs and pick ups.

When my car was ready for collection, I then asked Dewald (sp) why are they saying there are no picks up and he provided the following 4 inconsistent reasoning: 1. Due to covid-19 2. Their drivers are only available in the morning 3. They only provide pick ups for Midrand residents only (I stay in Tembisa) 4. They are privately owned and thus they do not operate in the similar manner as the other BMW dealerships.

After being provided with reason no.1, I asked the logic behind it because there's covid-19 nationally, then he moved to reason no.2 Upon mentioning that I am aware that their dealerships does pick ups for customers of different race and location to mine, he then gave me reason no.3 then I asked if that is the case, why did they agree to service my car...

I do not appreciate their dishonesty in how they operate and the lack of sincerity or care in the inconvenience they cause.

(I've been servicing my car at MINI Bedfordview and even when cars/drivers where not available, they would request Ubers for their customers)