JZ
Jacqui Z
1 reviews | Active since Feb 2018
20 Feb 2018, 10:26
Worst service ever
I had purchased a vehicle by Marco in December, firstly my car was not cleaned - he said I can wash it myself and he will refund us and secondly he did put the vehicle through the test, we had to.... still today (three months later and after a number of emails and calls) no car paperwork received, no refund for valet or test.... nothing. I am driving with an expired license disc. Don't ever use this dealership. Absolute shocking service from Marco.
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MotorJunction's replyOfficial
20 Nov 2018, 15:48Hi Jacqui. Firstly i apologize for the way this deal was concluded and we have definitely learned from our mistakes. To our defense as you were well aware that we did the transaction for you over the festive season and that limited staff were available as our dealership were already closed for the year when you signed contract. I also drived to your place personally to deliver the lic and registration documents. Sorry for the bad experience you received. If we could make it up in any way please let us know. I would like to offer you a free valet should you want to take up our offer please let me know. Kind regards Marco Engelbrecht team Motorjunction
MotorJunction's reply20 Nov 2018, 15:48
Official
Hi Jacqui. Firstly i apologize for the way this deal was concluded and we have definitely learned from our mistakes. To our defense as you were well aware that we did the transaction for you over the festive season and that limited staff were available as our dealership were already closed for the year when you signed contract. I also drived to your place personally to deliver the lic and registration documents. Sorry for the bad experience you received. If we could make it up in any way please let us know. I would like to offer you a free valet should you want to take up our offer please let me know. Kind regards Marco Engelbrecht team Motorjunction