Worst service on the planet!

November 2021 I had to have my Mercedes oil pump repaired for an oil leak at a Mercedes dealership. They had to replace the complete oil pump as they do not replace only the seals. Mercedes contacted Motorhappy (Msure) to claim for the repairs, they were told that it was not covered. So I paid for it myself as I needed my vehicle. I consulted my policy and found that the oil pump was actualy covered. I contacted Motorhappy (Msure) who allegedly did not receive a quote from Mercedes. Mercedes eventually proceeded with the claim on my behalf in December 2021. After Mercedes communicated with Calvin H from Motorhappy (Msure) several times, Mercedes forwarded copies of jobcards, Proof of payment, my ID and other documents on 24 December 2021 upon his request. I enquired from Motorhappy (Msure) again. 01 February 2022 there had still not been any response towards the claim from Motorhappy (Msure) since December 2021. 01 March 2022 I forwarded all the documents to Motorhappy (Msure) again with my banking details requesting payment directly to myself. 02 March 2022 Motorhappy (Msure) requested priof of bank account and a letter from Mercedes that the repairs have been done. Noe they have already received copies of job cards, invoices and Proof of payment on 24 Devember 2021. Mercedes sent more documents. 11 March 2022 they still indisted on a letter confirming repairs.16 March 2022 we forward a specific letter stating confirmation of repairs and all the rest of the documentation to Xola and Calvin H from Motorhappy (Msure) once again. 23 March 2022 I requested feedback from Motorhappy (Msure) again. 24 March 2022 they request a copy of the license disk! I mean really! I sent a copy immediately. I requested feedback from Motorhappy (Msure) again on 29 March 2022. Calvin H rep**** 07 April 2022 that he did not receive the id sent to him on 24 December 2021 and 02 March 2022 with the rest of the documents. So I sent him a copy once again on 07 April 2022. On 03 May 2022 I emailed request for feedback once again. On this 8 May 2022 I still have received no payment and no response from Motorhappy (Msure)!! After 6 years if loyal support. Stay away from Motorhappy (Msure)!!